Holistiq Health Pty Ltd ("Holistiq Health", "we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable healthcare privacy requirements.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you interact with our website, contact us, or engage our healthcare services.

We may collect personal information including:

• Name
• Date of birth
• Contact details (telephone number, email address, residential address)
• Medicare, DVA or other healthcare identifiers
• Medical and health information relevant to your care
• Referral information from healthcare providers
• Emergency contact details
• Payment and billing information
• Information submitted through website contact forms, online bookings or questionnaires

We may also collect non-identifiable website usage information through cookies, analytics tools and website performance monitoring.

We may collect information directly from you when you:

• Submit an enquiry through our website
• Book an appointment
• Complete registration, consent or intake forms
• Participate in consultations
• Contact us by telephone, email or other communication methods

With your consent, or where permitted or required by law, we may also collect information from:

• Your general practitioner
• Specialists and other healthcare providers
• Hospitals and health services
• Allied health professionals
• Pathology and diagnostic providers
• Family members, carers or support persons involved in your care

Where relevant to your healthcare and where authorised or required by law, Holistiq Health may access information from external health information systems and records, including:

• My Health Record
• SafeScript or other real-time prescription monitoring systems
• Medicare and Pharmaceutical Benefits Scheme (PBS) records where available and relevant
• Pathology and diagnostic providers
• Referring healthcare practitioners and specialists

Information obtained from these sources is used to support safe, informed and coordinated healthcare.

We collect personal information to:

• Provide healthcare services
• Assess and manage your health needs
• Communicate with you regarding appointments and care
• Arrange referrals and investigations
• Maintain accurate clinical records
• Support safe prescribing and clinical decision-making
• Process payments and Medicare claims where applicable
• Comply with legal, professional and regulatory obligations
• Improve our services and website functionality

Your personal information may be disclosed to:

• Healthcare providers involved in your care
• Hospitals and health services
• Pathology, imaging and diagnostic providers
• Medicare, DVA or other government agencies where required
• SafeScript and other mandatory regulatory systems where required by law
• Practice management, secure messaging and health information systems used to support our services
• Professional advisers, insurers or regulatory bodies where legally required

We will only disclose personal information where necessary for your care, where you have consented, or where disclosure is authorised or required by law.

Holistiq Health takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically using secure healthcare software systems and service providers, including Halaxy and other clinical information systems used to support patient care.

We take reasonable measures to ensure that service providers maintain appropriate privacy and security standards.

Patient information is retained in accordance with applicable healthcare record-keeping requirements and relevant Australian legislation.

You may request access to your personal information or request correction of inaccurate information by contacting us.

Requests will be managed in accordance with applicable privacy legislation. In some circumstances, access may be limited where permitted by law.

Our website may use cookies and analytics services to improve user experience and understand website performance.

Cookies do not generally identify individual users but may collect information about browsing activity. You may adjust your browser settings to refuse cookies if you choose.

Our website may contain links to external websites, including booking systems and healthcare resources. We are not responsible for the privacy practices of external websites and encourage users to review their privacy policies.

If you have concerns about how your personal information has been handled, please contact us in writing.

We will investigate privacy complaints and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Holistiq Health Pty Ltd

Email: info@holistiqhealth.com.au
Phone: 0473595566
Website: www.holistiqhealth.com.au

For privacy-related enquiries, requests for access to information, or privacy complaints, please contact us using the details above.

This Privacy Policy may be updated from time to time to reflect changes in legislation, technology, or our services.

The most current version will always be available on our website.